[Opendnssec-develop] Support Process

Jerry Lundström jerry at opendnssec.org
Wed Nov 16 11:44:31 UTC 2011


I've have made an attempt at a support process and would like some feedback:

There are two things that came up as i wrote it:
1. How long should we wait on the user when requesting more
information before closing the issue?
2. How long should we wait on the user to accept the solution before
closing the issue?

I feel that maybe a week should be good on each case since they can
also reopen the issue later, what do you think?


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