[Opendnssec-develop] Support Process

[Jerry Lundström]

Hi,

I've have made an attempt at a support process and would like some feedback:
https://wiki.opendnssec.org/display/OpenDNSSEC/Support+Process

There are two things that came up as i wrote it:
1. How long should we wait on the user when requesting more
information before closing the issue?
2. How long should we wait on the user to accept the solution before
closing the issue?

I feel that maybe a week should be good on each case since they can
also reopen the issue later, what do you think?

/Jerry