[Opendnssec-develop] Support Process
matthijs at NLnetLabs.nl
Wed Nov 16 11:46:39 UTC 2011
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On 11/16/2011 12:44 PM, Jerry Lundström wrote:
> I've have made an attempt at a support process and would like some feedback:
> There are two things that came up as i wrote it:
> 1. How long should we wait on the user when requesting more
> information before closing the issue?
> 2. How long should we wait on the user to accept the solution before
> closing the issue?
> I feel that maybe a week should be good on each case since they can
> also reopen the issue later, what do you think?
I have no strong feelings about this, a week sounds good to me.
> Opendnssec-develop mailing list
> Opendnssec-develop at lists.opendnssec.org
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