[Opendnssec-develop] Support Process

[Matthijs Mekking]

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On 11/16/2011 12:44 PM, Jerry Lundström wrote:
> Hi,
> 
> I've have made an attempt at a support process and would like some feedback:
> https://wiki.opendnssec.org/display/OpenDNSSEC/Support+Process
> 
> There are two things that came up as i wrote it:
> 1. How long should we wait on the user when requesting more
> information before closing the issue?
> 2. How long should we wait on the user to accept the solution before
> closing the issue?
> 
> I feel that maybe a week should be good on each case since they can
> also reopen the issue later, what do you think?

I have no strong feelings about this, a week sounds good to me.

Best regards,
  Matthijs

> 
> /Jerry
> _______________________________________________
> Opendnssec-develop mailing list
> Opendnssec-develop at lists.opendnssec.org
> https://lists.opendnssec.org/mailman/listinfo/opendnssec-develop

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